Echotomato Return and Refund Policy

本政策适用于 Echotomato 平台所有商品交易，旨在明确您在本平台购物时的退换货权益与流程。

1. Eligibility Criteria

  • Returns: Items must be in their original condition, unused, unopened, and with all original tags, packaging, and accessories intact. Any signs of wear, damage, or tampering may result in rejection of the return request.
  • Refunds: Refunds are applicable only for items that meet the return criteria mentioned above. Customized or personalized products are generally non – returnable and non – refundable, unless there is a manufacturing defect.
  • Time Limit: You must initiate a return request within [3] days from the date of delivery. Late requests will not be entertained.

1. 适用条件

  • 退货：商品必须保持原始状态，未使用、未拆封，且所有原始标签、包装和配件完好无损。任何磨损、损坏或拆封迹象都可能导致退货申请被拒绝。
  • 退款：仅符合上述退货条件的商品可申请退款。定制或个性化商品通常不支持退货和退款，除非存在质量问题。
  • 时间限制：您必须在商品送达之日起 [3] 天内发起退货申请。逾期申请将不予受理。

2. Return Process

  • Request Initiation: To start the return process, please contact Echotomato’s customer service team via email at info@sta.com or phone at （+65 69085419）. Provide your order number, the reason for return, and other relevant details.
  • Return Authorization: Once your request is approved, we will issue a Return Merchandise Authorization (RMA) number. Please include this RMA number clearly on the outside of the return package.
  • Shipping: You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method and obtaining proof of postage. Items returned without proper tracking may not be accounted for.

2. 退货流程

  • 发起申请：如需退货，请通过电子邮件（info@sta.com）或电话（+65 69085419）联系 Echotomato 客服团队。提供您的订单号、退货原因及其他相关信息。
  • 退货授权：申请通过后，我们将为您发放退货授权码（RMA）。请在退货包裹外包装上清晰标注该退货授权码。
  • 运费说明：您需自行承担退货的运费。建议选择可追踪的物流方式，并保留邮寄凭证。未通过可追踪方式退回的商品，可能无法被确认收到。

3. Refund Process

  • Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria. The inspection process may take [7] business days.
  • Refund Issuance: If the item passes the inspection, the refund will be processed to the original payment method within [7] business days. Please note that it may take additional time for the funds to be reflected in your account, depending on your bank or payment provider.

3. 退款流程

  • 商品检验：收到退回的商品后，我们的团队将对其进行检验，确保符合退货条件。检验过程可能需要 7 个工作日。
  • 退款发放：商品检验合格后，退款将在 7 个工作日内原路返回至您的支付账户。请注意，由于银行或支付机构处理时间不同，款项到账可能会稍有延迟。

4. Exchanges

  • If you wish to exchange an item for a different size, color, or model, please follow the return process mentioned above. Once we receive and process the returned item, you can place a new order for the desired item on Echotomato. We will not be responsible for any price differences between the original item and the replacement item.

4. 换货

  • 如您需要更换商品的尺码、颜色或型号，请参照上述退货流程进行操作。我们收到并处理退回的商品后，您可在 Echotomato 平台重新下单购买所需商品。我们不承担原商品与更换商品之间的差价。

5. Damaged or Defective Items

  • In case you receive a damaged or defective item, please contact Echotomato’s customer service team immediately within [3] days of delivery. Provide detailed information about the damage or defect, along with clear photos if possible.
  • We will either issue a full refund or send a replacement item at no additional cost, depending on the availability and your preference.

5. 损坏或有质量问题的商品

  • 如您收到的商品存在损坏或质量问题，请在商品送达之日起 [3] 天内立即联系 Echotomato 客服团队，并详细描述问题情况，如有可能请附上清晰照片。
  • 我们将根据库存情况及您的意愿，为您提供全额退款或免费更换商品。

6. Cancellations

  • If you wish to cancel an order, please do so as soon as possible. Orders that have not yet been shipped may be cancelled without any charge. However, if the order has already been shipped, you will need to follow the return process outlined above on Echotomato.

6. 订单取消

  • 如您需要取消订单，请尽快操作。尚未发货的订单可免费取消；若订单已发货，则需参照 Echotomato 平台上述退货流程进行处理。

7. Contact Us

For any questions or concerns regarding Echotomato’s return and refund policy, please contact our customer service team:

  • Email: info@sta.com
  • Phone: +65 69085419
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

7. 联系我们

如对 Echotomato 平台退换货政策有任何疑问，请联系我们的客服团队：

  • 电子邮件：info@sta.com
  • 电话：+65 69085419
  • 工作时间：周一至周五，上午 9:00 – 下午 5:00

Echotomato reserves the right to modify or update this return and refund policy at any time without prior notice. It is your responsibility to review this policy regularly. By using Echotomato’s services and making purchases on our platform, you agree to be bound by this policy.

Echotomato 平台保留随时修改或更新本退换货政策的权利，恕不另行通知。请您定期查看本政策。使用 Echotomato 平台服务并进行购物，即表示您同意遵守本政策。